These Terms of Service ("Terms") constitute a legally binding agreement between Iron Rhino, LLC ("Iron Rhino," "we," "our," or "us") and the individual or entity ("Customer," "you," or "your") accessing or using the Victor AI assistant platform and associated services, APIs, and websites (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

1. Services Description

Iron Rhino provides Victor, a multi-tenant AI assistant platform built for enterprise business use. The platform enables organizations to deploy AI agents, manage knowledge bases, integrate with third-party connectors, and generate AI-assisted outputs across configurable business units. The Services are provided as software-as-a-service (SaaS) and are hosted on Iron Rhino's cloud infrastructure.

2. Account Registration and Access

Account Creation. To access the Services, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

User Roles and Permissions. The platform supports multiple roles including End Users, Tenant Administrators, and Super Administrators. Role assignments determine the scope of access to agents, tools, knowledge bases, and configuration settings. Tenant administrators are responsible for managing user provisioning and role assignments within their organization.

Business Unit Scoping. Access to agents, tools, and data within the platform is scoped to your assigned business unit. You may only access resources authorized for your business unit and role. Attempting to access resources outside your authorized scope is a violation of these Terms.

Single Sign-On (SSO). Enterprise customers may configure SSO through supported identity providers (Okta, Azure AD, JumpCloud, and Google). SSO configuration is the responsibility of the tenant administrator and is subject to your organization's identity management policies.

3. Acceptable Use

You agree to use the Services only for lawful business purposes and in accordance with these Terms. You agree not to:

Use the Services to generate, distribute, or facilitate content that is illegal, harmful, defamatory, harassing, or otherwise objectionable

Attempt to reverse engineer, decompile, disassemble, or derive source code from any component of the Services

Probe, scan, or test the vulnerability of any system or network used to deliver the Services, or attempt to breach security or authentication measures

Use the Services to train competing AI models or to build a substantially similar product

Upload, transmit, or store content that infringes any third party's intellectual property, privacy, or other rights

Impersonate another user or organization, or misrepresent your affiliation with any entity

Use automated means to access the Services in a manner that exceeds reasonable usage or circumvents rate limits

Introduce malware, viruses, or other malicious code into the platform or its supporting infrastructure

Iron Rhino reserves the right to suspend or terminate access for violations of this section.

4. Customer Data

Ownership. You retain all rights, title, and interest in and to data, documents, and content you upload or input into the Services ("Customer Data"). Iron Rhino does not claim ownership of Customer Data.

License to Process. By submitting Customer Data, you grant Iron Rhino a limited, non-exclusive license to process, store, and transmit that data solely to the extent necessary to provide and operate the Services on your behalf.

Data Processing. Iron Rhino processes Customer Data as a data processor under your direction. Our data handling practices are governed by the Data Processing Agreement (DPA) incorporated by reference into these Terms and available upon request.

AI Model Training. Iron Rhino does not use Customer Data to train AI models or improve services provided to other customers.

Responsibility for Customer Data. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data you submit. You represent and warrant that you have all rights necessary to provide Customer Data to Iron Rhino for the purposes described herein.

5. AI-Generated Outputs

The Services leverage large language models (LLMs) and AI agents to generate responses, summaries, recommendations, and other outputs ("AI Outputs"). You acknowledge that:

AI Outputs are generated probabilistically and may be inaccurate, incomplete, or inappropriate for a given purpose

AI Outputs do not constitute professional, legal, financial, medical, or other licensed advice

You are solely responsible for evaluating AI Outputs before relying on them for business decisions

Iron Rhino makes no warranties regarding the accuracy or fitness for purpose of any AI Output

6. Intellectual Property

Iron Rhino IP. The Services, including the Victor platform, underlying software, algorithms, user interfaces, documentation, and all associated intellectual property, are owned by Iron Rhino or its licensors. Nothing in these Terms grants you any right to Iron Rhino's intellectual property except the limited right to use the Services as expressly provided herein.

Feedback. If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Iron Rhino a royalty-free, perpetual, irrevocable license to use such Feedback for any purpose without obligation or compensation to you.

7. Fees and Payment

Subscription Fees. Access to the Services is provided on a subscription basis. Fees are set forth in your order form or subscription agreement. All fees are non-refundable except as expressly stated herein or required by applicable law.

Billing. Fees are billed in advance on the applicable billing cycle (monthly or annual). You authorize Iron Rhino to charge your designated payment method for all applicable fees.

Late Payments. Unpaid balances that remain outstanding beyond 30 days of the due date may incur a late fee of 1.5% per month or the maximum rate permitted by law, whichever is lower. Iron Rhino reserves the right to suspend Services for accounts with material outstanding balances.

Taxes. Fees do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities, excluding taxes based on Iron Rhino's income.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Services ("Confidential Information"), using at least the same degree of care it uses to protect its own confidential information (but no less than reasonable care). Confidential Information does not include information that is publicly known, independently developed, or rightfully received from a third party without restriction. Each party may disclose the other's Confidential Information to employees or contractors who have a need to know and are bound by obligations at least as protective as these Terms.

9. Warranties and Disclaimers

Iron Rhino warrants that it will provide the Services in a professional manner consistent with industry standards and that it will implement commercially reasonable security measures to protect your data.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IRON RHINO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IRON RHINO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IRON RHINO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF IRON RHINO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IRON RHINO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO IRON RHINO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Iron Rhino and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) your Customer Data; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party intellectual property or privacy rights.

12. Term and Termination

Term. These Terms remain in effect for the duration of your subscription and any renewals thereof.

Termination for Convenience. Either party may terminate these Terms upon written notice at the end of the then-current subscription period, subject to the terms of your order form.

Termination for Cause. Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of receiving written notice. Iron Rhino may also suspend or terminate access immediately for violations of Section 3 (Acceptable Use) or Section 4 (Customer Data).

Effect of Termination. Upon termination, your right to access the Services ceases immediately. Customer Data will be handled in accordance with the DPA. Sections 4, 6, 8, 9, 10, 11, and 13 shall survive termination.

13. General Provisions

Governing Law. These Terms are governed by the laws of the State of [State], without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in [County, State], and you consent to the exclusive jurisdiction of such courts.

Entire Agreement. These Terms, together with any applicable order forms, addenda, and the DPA, constitute the entire agreement between you and Iron Rhino regarding the Services and supersede all prior agreements, proposals, and representations.

Modifications. Iron Rhino reserves the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-platform notification. Your continued use of the Services after the effective date of the revised Terms constitutes acceptance of the changes.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce it in the future.

Assignment. You may not assign these Terms or any rights hereunder without Iron Rhino's prior written consent. Iron Rhino may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control.

14. Contact Us

For questions about these Terms, please contact:

Iron Rhino, LLC 
Email: legal@ironrhino.ai 
Website: ironrhino.ai